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Delivery/Returns Policy

Shipping

Orders under £40 :

  • Standard (Approx 2-3 working days from dispatch) - £3.50
  • First Class (Approx 1-2 working days from dispatch) - £4.50

Orders over £40 :

  • Standard - Free
  • First Class - £1.95

Express Shipping : Dependant on product weight/delivery location. Visible during checkout and before confirming your order 

 

  • Most Items are in stock and are usually dispatched within 1-2 working days after payment is received. 
  • Orders are dispatched during our working days which are Monday-Friday excluding national holidays
  • Items returned by the Royal Mail for any of the following reasons may incur a delivery charge fee of up to £7 as Royal Mail charge for the initial and return postage cost
    • Refused
    • Address incorrect/incomplete/inaccessible
    • Addressee unknown/gone away
    • Not called for
  • Compensation
    • Items are covered up to £41. In the event of a lost item, we can only cover up to £41. If a higher level of cover is needed, it is the buyers responsibility to arrange this beforehand
    • If your item is delayed - Royal Mail do not consider an item lost until 20 days after the item was posted therefore we are unable to process any claims for compensation or replace lost items until 20 days have passed. This is to allow time for the item to be returned if there are problems en route.

  

        International

    • All items are sent using the Standard Airmail, Small Packets Service unless the option selected states Tracked or Express.
    • Standard airmail IS A BASIC SERVICE AND DOES NOT HAVE A TRACKING NUMBER. 
    • Delivery Time (approx, not guaranteed unless express selected)

    • IMPORTANT terms relating to international express shipments 

      Orders from the UK may be liable for customs charges which are the responsibility of the receiver. If the delivery is refused or returned for any reason, the refund would not include shipping costs or any additional charges incurred as a result of non-delivery. 

       

      Returns policy

      • Items can be returned within 30 days of receipt for a refund (excludes medicines, special order/customised items, food/baby formula/nutritional drinks, underwear/underclothing)
      • Orders placed in error may incur a re-stocking charge. Postage costs are non-refundable where an item has been purchased in error.
      • Return postage is the responsibility of the buyer, except where the item is found to be faulty/incorrect. 
      • Express courier charges are non-refundable except where an item is faulty/missed delivery time
      • If your product arrives in a damaged or defective condition, it is important that you contact us immediately. Please ensure the packaging is kept
      • The item must returned in its original condition/packaging and only once authorisation has been received

      Returns

      Non-Medicinal Products

      Any non-medicinal products that you wish to return must be in the original packaging and unopened, in a condition fit for resale.  If the product to be returned does not meet these conditions, we will be unable to offer a refund. If these criteria are met, you must inform us of your intended return within 14 days of receiving the order, before you return it to us.

      Once the return has been authorised you may send the product back to us within 30 days of receipt. Once the product has been received and checked by one of our staff, a refund will be authorised by the same method that the payment was made.  This may take up to 5 working days to reach your original payment method. 

      If the return is the customer’s decision (i.e. not due to faulty, damaged or incorrect goods) unfortunately, they will be liable to pay the return postage on the item. However, we will not charge a restocking fee for any items returned.

      The right of cancellation and return of non-medicinal products in this clause do not affect the statutory rights of a consumer in relation to items that are faulty or not as described

      Medicines & Pharmacy Only Products

      Unfortunately, by law, we cannot accept the return of any medication that has left our premises as it cannot be reused once it has left our premises. Any medication returned to us must be correctly disposed of within 30 days.

      You have the right to cancel your order up to the point when your treatment is dispatched, usually by 3pm Mon-Fri after your order has been received. The pharmacist must destroy any medication within 30 days of it being returned, even un-opened boxes, so we are not able to offer refunds once your treatment has been dispatched.

      Should you be unable to collect your missed delivery or arrange for your medication to be redelivered by Royal Mail, the pharmacy can resend your medication to the same, or a different address provided it has been returned to us and this happens within a 30-day window.

      Distance Selling Regulations

      The Consumer Protection (Distance Selling) Regulations 2000 state that there is no right to cancel under the following circumstances:

      Exceptions to the right to cancel

      13.-(1) Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts-

      (c) for the supply of goods clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;

      Therefore, in terms of this exception, there is no right to cancel. However, in terms of our discretion exercised by us with regards to these terms and conditions, you have the right to cancel your order up to the point when your treatment is dispatched. The pharmacist must destroy any medication returned, even un-opened boxes, so we are not able to offer refunds once your treatment has been dispatched.